Shipping policy
Here's a clean, short shipping policy for Skintual:
Shipping Policy
Thank you for shopping with Skintual. This Shipping Policy outlines our processing times, delivery estimates, and how we handle your order. By placing an order with us, you agree to the terms below.
Order Processing
All orders are processed and dispatched within 1 business day of being placed. Orders placed on weekends, or on US public holidays will be processed the next business day. Once your order has shipped, you will receive a confirmation email with your tracking number.
Shipping Times
Estimated delivery times to addresses within the United States are 7 to 10 business days from the date of dispatch. Delivery times do not include weekends or public holidays. Please note that these times are estimates provided by our shipping carriers and are not guaranteed. Delivery may occasionally take longer due to factors outside our control, including carrier delays, weather conditions, or high-volume periods such as major sales events and the holiday season.
Shipping Rates
Shipping rates are calculated at checkout based on your delivery address and the size of your order. The total cost will be displayed before you complete your purchase. From time to time we offer free shipping promotions, which are applied automatically when eligible.
Order Tracking
Once your order has shipped, a tracking link will be included in your confirmation email. You can use this link at any time to check the current status of your delivery. If you have not received tracking information within 2 business days of placing your order, please reach out to us at hello@skintualstore.com.
Incorrect or Incomplete Addresses
Please double-check your shipping address before completing your order. We are not responsible for delays, additional shipping fees, or non-delivery resulting from incorrect or incomplete addresses provided at checkout. If you notice an error after placing your order, contact us immediately at hello@skintualstore.com and we will do our best to update the address before dispatch.
Lost or Damaged Packages
In the rare event that your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date at hello@skintualstore.com. Include your order number and, where applicable, photographs of any damage to the packaging or product. We will work with the carrier to resolve the issue as quickly as possible, including arranging a replacement or refund where appropriate.
Contact Us
If you have any questions about your order or this Shipping Policy, please reach out to our customer support team:
Email: hello@skintualstore.com Hours: Monday – Friday, 9:00 AM – 5:00 PM PST
We respond to all inquiries within 1 business day.
